Frequently Asked Questions

When is the employee entitled to get the return ticket as stipulated in the employment/ labour contract?

In the case of dismissal or leaving the country, the employee is entitled to get the return ticket to his/her origin country, as well as in the event of completion of the agreed contract term. In case of the employee’s resignation or being dismissed as per the Article No. (120) of the Labour Law, then the employee is not entitled to receive a return ticket.

Does the employer have the right to refuse my annual vacation despite me completing one year of service with him?

Yes, the employer has the right and he/she can decide when the annual leave starts. In addition, the employer can (in a very critical business situation) divide the annual vacation period into two and transfer the remaining days to the following year.

How is the overtime calculated? Is it upon the basic salary or the gross salary?

The overtime is calculated upon the gross salary (basic salary + the agreed allowances) and the employee is entitled for overtime with an increase of not less than 25% of that wage. In case the overtime is performed between the hours of 9 pm and 4 am, then the employee ought to be paid an increase not less than 50 % of that wage.

I have lost my ID card abroad, now I am outside UAE, what shall I do?

Please report the loss of your emirates ID card immediately to the UAE embassy. Once you're back to the UAE, you need to visit the registration center ASAP to have an ID Number Certificate issued & then apply for a new ID card under 'Lost/stolen' via a typing center.

How do I know my biometrics appointment scheduled date?

You will receive an SMS within 48 hours from the application date and it will also be mentioned on the application document. You can also visit our website to view the appointment by using ID Card Status service.

Wrong information has been entered on the application or Typo errors, what shall I do in this case?

  • The application is under processing: You need to call our customer care team and report it to check the possibility of amending the application.
  • The ID already printed & received: you need to visit the registration center with a document approving the correct information, have an ID Number Certificate issued & then apply for ID replacement via the typing center.

I have lost my ID card abroad, now I am outside UAE, what shall I do?

Please report the loss of your emirates ID card immediately to the UAE embassy. Once you're back to the UAE, you need to visit the registration center ASAP to have an ID Number Certificate issued & then apply for a new ID card under 'Lost/stolen' via a typing center.

How do I know my biometrics appointment scheduled date?

You will receive an SMS within 48 hours from the application date and it will also be mentioned on the application document. You can also visit our website to view the appointment by using ID Card Status service.

Wrong information has been entered on the application or Typo errors, what shall I do in this case?

  • The application is under processing: You need to call our customer care team and report it to check the possibility of amending the application.
  • The ID already printed & received: you need to visit the registration center with a document approving the correct information, have an ID Number Certificate issued & then apply for ID replacement via the typing center.

I have lost my ID card abroad, now I am outside UAE, what shall I do?

Please report the loss of your emirates ID card immediately to the UAE embassy. Once you're back to the UAE, you need to visit the registration center ASAP to have an ID Number Certificate issued & then apply for a new ID card under 'Lost/stolen' via a typing center.

How do I know my biometrics appointment scheduled date?

You will receive an SMS within 48 hours from the application date and it will also be mentioned on the application document. You can also visit our website to view the appointment by using ID Card Status service.

Wrong information has been entered on the application or Typo errors, what shall I do in this case?

  • The application is under processing: You need to call our customer care team and report it to check the possibility of amending the application.
  • The ID already printed & received: you need to visit the registration center with a document approving the correct information, have an ID Number Certificate issued & then apply for ID replacement via the typing center.

I have lost my ID card abroad, now I am outside UAE, what shall I do?

Please report the loss of your emirates ID card immediately to the UAE embassy. Once you're back to the UAE, you need to visit the registration center ASAP to have an ID Number Certificate issued & then apply for a new ID card under 'Lost/stolen' via a typing center.

How do I know my biometrics appointment scheduled date?

You will receive an SMS within 48 hours from the application date and it will also be mentioned on the application document. You can also visit our website to view the appointment by using ID Card Status service.

Wrong information has been entered on the application or Typo errors, what shall I do in this case?

  • The application is under processing: You need to call our customer care team and report it to check the possibility of amending the application.
  • The ID already printed & received: you need to visit the registration center with a document approving the correct information, have an ID Number Certificate issued & then apply for ID replacement via the typing center.